Experience Designer - Verizon Account at Publicis Sapient

Chicago, IL | June 2022 - Present

Highlight: I participated in an accessibility Hackathon at Publicis Sapient and my team was in the top five finalists. (See details under Projects).

• Work in a collaborative team to redefine Verizon in-store experience for customers.

• Use Generative AI tools including ChatGPT, Claude.AI and Publicis Sapient’s in-house tools to brainstorm ideas as a team and prepare a best practices list.

• Re-design features for 5 different kiosk screens and utilizing competitive analysis to communicate reasoning behind design decision.

• Present various design options designed in Figma to the client to pose conversation on what works successfully and to discover different opportunities for improvement.

• Perform an audit on Verizon design system library and how to successfully merge components within retail store landscape.

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UX Design Intern - Reece USA (previously MORSCO)

Remote| June 2021 - May 2022

Note: I started my internship when the company was MORSCO. The company updated its name to Reece USA in January 2022.​

• Collaborate with the UX team to perform UAT Testing on the company’s E-commerce website.

• Design prototypes in Figma to explore design solutions that would visually communicate the functionality of website features and present it to peers and key stakeholders.

• Synthesize survey responses to craft responsive user experiences and establish consistent mobile, tablet, and web/desktop interaction patterns. 

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Graduate Student Research Assistant - DePaul University

Chicago, IL | January 2021 - September 2022

• Collaborated with 3 researchers to analyze student retention rate in Computer Science courses.

• Moderated 4 interview studies with current students at DePaul University.

• Transcribed interview video sessions to scrutinize common themes and presented them to a panel of faculty at DePaul University.

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Grader - DePaul University

Chicago, IL| Sep 2020 - Sep 2021

• Assist faculty during the school year with grading assignments in a timely manner for Human-Computer Interaction and Information Systems courses

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Front End UI/UX Developer - ezClinic

Chicago, IL | May 2020 - June 2021

• Increased site conversion rate to 25% for the HubSpot website by optimizing blog posts and creating text-based call-to-action elements.

• Conducted 18 observational studies to understand the user thought process.

• Designed 35 prototypes in Axure RP through iterations and later implemented them in HTML, CSS, and JavaScript.

• Collaborated with student interns on UX and web development projects.